Frequently Asked Questions

Many engineers find MagiCAD essential for efficient HVAC and piping design in Revit. Features such as automatic connections, pressure drop calculations, and schematic–model synchronisation can make design faster, more accurate, and easier to manage.

Our UK account managers can provide advice on your project needs here.

MagiCAD pricing is determined by modules selected, number of users, and licence model, with monthly payment options available through Reality Finance. We’ll help you find the package that best suits your needs.

You can request a quote here or speak with a UK account manager here to explore demos, trial options, and tailored recommendations for your projects.

MagiCAD for AutoCAD is a specialist MEP design solution built on top of Autodesk AutoCAD. It extends AutoCAD’s core drafting tools with MEP-specific intelligent objects, product data, calculations and automated workflows to speed up design and improve accuracy.

MagiCAD integrates directly with Revit and AutoCAD, so users often adapt quickly. If you’d like guidance, our UK account managers can recommend suitable training or eLearning resources to support onboarding.

Yes. MagiCAD includes support for CIBSE, BS 8558, BS EN 806, and CIPHE standards, with localised datasets available and more here.

Our UK account managers can provide advice on your project needs here.

MagiCAD modules cover mechanical and electrical design for Revit and AutoCAD. All modules are listed on our MEP page here. We provide training and eLearning resources to support you, if needed.

Our UK account managers here can guide you on which modules best suit your projects

MagiCAD supports both mechanical and electrical design with dedicated modules for each discipline. Many firms use it for a single discipline, while others benefit from its strength in combined M&E design.

You can speak with a UK account manager here to determine which module is best for your projects.

The most effective way to explore MagiCAD for your needs is to speak with a UK account manager here. They can advise on demos, trial options, and tailored onboarding to help you evaluate the software effectively.

You can contact MagiCAD support by emailing the team directly here, or via the contact form on our website here.

Our technical team is available to assist with software, licencing, installation, and other related technical MagiCAD queries.

When submitting a support request, include your company name, MagiCAD module and version, platform (AutoCAD or Revit), Autodesk version, and Windows OS. Add a clear issue description, plus screenshots, error messages, and the MagiCAD log file to help the team resolve your query quickly.

Further guidance on submitting a support request can be found on our website here.

Support is included as part of an active MagiCAD maintenance or subscription agreement. This means you have access to annual software upgrades, interim updates, bug fixes, and assistance from our technical support team.

If your agreement has lapsed, please contact us here to discuss your options.

Yes, potential software bugs and unexpected behaviour can be reported directly to our support team by email here.

Please include a detailed description of the issue, steps to reproduce it, any relevant files, and screenshots where possible.

Yes. MagiCAD provides live linking between schematics and 3D models, so changes in one view are automatically reflected in the other.

For advice on using this feature effectively in your projects, our UK account managers can provide guidance on your project needs here.

Yes. MagiCAD supports live clash detection during modelling to identify and resolve conflicts early.

Our UK account managers can provide guidance on your project needs here.

Yes. MagiCAD includes load calculation modules for mechanical design that are widely regarded as accurate and practical.

Our UK account managers can provide guidance on your project needs here.

Your MagiCAD software licence keys (activation IDs) are usually sent by email shortly after your initial purchase or when renewing a subscription.

If the email isn’t easy to locate, it can be useful to check with your company’s IT administrator. Alternatively, you might contact the MagiCAD support team, who can help you retrieve your licence details here.

For the latest compatibility information, download the MagiCAD Operating Environment and Version Compatibility PDF here. You can also find this document in the MagiCAD Portal by searching for “operating environment”, or check out our blog for more information here.

If you need to continue working on an older platform version, you can also install an earlier MagiCAD version alongside your current one, as MagiCAD licences are backwards compatible.

Various versions of MagiCAD, including the latest and older releases for AutoCAD or Revit, can be downloaded from the MagiCAD Portal here.

A valid software licence key (activation ID) is required to access the downloads.

It can be helpful to start by reviewing the instructions included in your licence delivery email. Then download the installer from the MagiCAD Portal and follow the step-by-step setup wizard.

Please note that IT administrator rights are typically needed to complete the installation successfully.

To check your current MagiCAD version, open MagiCAD within the AutoCAD or Revit environment and navigate to Help > About MagiCAD. The dialog will display the version number and platform, which is useful to include when contacting support.

Licence activation usually happens during installation using your activation ID. For renewals, it can be helpful to check with your company’s IT administrator or sales contact to confirm that your licence has been extended, then follow the on-screen instructions to complete the activation.

After installing the MagiCAD client, you may find it helpful to open the MagiCAD Licence Management Utility (LMU), which is installed automatically with the software. You can then add your stand-alone licence key (activation ID) in the LMU. Licences are activated locally and can also be manually borrowed and returned if needed.

A detailed guide on SLM licences is available from the MagiCAD Portal here. Enter “Management” in the search field to assist.

Network licence keys (activation IDs) are managed through the MagiCAD Network Licence Management Utility (NLMU), hosted on your company’s licence server and typically added by your IT administrator.

Once activated, the service allows any PC with the MagiCAD client to borrow and return licences across multiple machines, depending on the number of seats purchased.

A detailed guide on SLM licences is available from the MagiCAD Portal here. Enter “Management” in the search field.

Whether a licence can be used on multiple computers depends on the type:

• Stand-alone (SLM) licences are for a single workstation but can be transferred using the borrow-and-return process.
• Network (NLM) licences are managed via your company’s server, allowing multiple users to borrow licences depending on the number of seats.

A guide is available for download from the MagiCAD Portal here. To access it, simply enter “Management” in the search field.

If activation fails, check your internet connection, firewall settings, and ensure the licence details entered in the LMU are correct.

If the issue persists, email our support team here with your activation ID and any error messages for faster assistance.

Download the latest installer from the MagiCAD Portal here. Close any open AutoCAD or Revit sessions before starting.

If a previous version of MagiCAD is detected, the installer will upgrade it automatically while preserving your settings.

You can also download the latest operating environment and compatibility documents from the portal here.

No. Multiple versions can coexist on the same PC alongside their matching AutoCAD or Revit versions. This allows you to continue using older versions for legacy projects in parallel with newer ones. However, we recommend removing any versions you no longer need.

MagiCAD eLearning offers online courses to help you develop your skills. Your organisation’s administrator will invite you via the MagiCAD Access Management (MAM) portal. Once activated, you can access courses anytime, 24/7, for the duration of your subscription.

You haven’t received an invitation because your administrator hasn’t activated or sent it yet. They must log in to MAM, add you as a user, and assign eLearning. After this, your account will appear as:

• Verified – ready to start courses

• Pending – you’ll receive an email to complete registration

Once logged in to MAM, the administrator can add users by:

• Entering email addresses individually
• Copying and pasting multiple emails (e.g., from Outlook)
• Importing a CSV file containing first name, last name, and email (use semicolons as separators and include a header row)

Administrators can also cancel invitations anytime using the Remove users option.

If you are new to MagiCAD:

1. Click the link in the Complete your registration email

2. Confirm your registration via the verification email

3. You’ll receive a third email with login details and a link to the eLearning portal

If you already have a MagiCAD account, use the invitation email link and sign in with your existing credentials. Forgot your password? You can reset it from the login page.

If courses don’t appear, your administrator hasn’t activated eLearning. To do so, they must:

1. Log in to MAM and go to the Users tab

2. Select the relevant users

3. Choose Activate services from the Actions menu

4. Tick eLearning and click Activate

You’ll receive a confirmation email, and courses will then appear. Administrators must also assign themselves as users to access eLearning.