Maintenance and Support

The Benefits

Our MagiCAD Maintenance and Support plans keep your software at the forefront of the MEP industry. An active plan ensures that MagiCAD updates are delivered to you automatically as soon as they are released, making Maintenance the most cost-effective way of managing and updating licences and software versions within an organisation. Once new updates are available, you can choose which updates to install and when to do so. In addition to this, you will have access to our experienced advanced technical support service which is run by our team of dedicated MEP Engineers. Staying up to date has never been so easy.

Purchasing a Plan

Maintenance and Support plans are sold with the purchase of any new MagiCAD software licence, which ensures that the cost is significantly less than ordering the same upgrades individually at a later date. This also makes budgeting easier as the costs are fixed for the duration of the agreement. Plans are available as 1, 2 and 3-year maintenance and support agreements. With 2 and 3-year agreements, there is an extra 5% and 10% discount respectively.

Reasons to invest in MagiCAD Maintenance and Support

Download Maintenance & Support brochure

1. IMMEDIATE ACCESS TO THE LATEST DESIGN FEATURES

Our product developers are working for you every day to make sure that the software you use is always up-to-date. Each year we distribute a new Main Release (MR) version of MagiCAD with regular Update Releases (UR) following for our customers to benefit from. Each release is packed with new features, improvements, and intelligent, time-saving functionalities.

2. PREVIOUS VERSION SUPPORT POLICY

Our Previous Version Support Policy covers support for previous versions, allowing you to continue working with earlier versions of Autodesk products as required. For any queries about previous version compatibility, our technical experts are able to guide you through the licence management process according to your needs.

3. DEDICATED TEAM OF EXPERTS AT YOUR SERVICE

We have more than 35 years of industry experience in the building services software industry. Our dedicated technical specialists all have strong experience and backgrounds in MEP engineering and construction to provide you with advanced one-to-one support ensuring that your software deploys smoothly and runs efficiently.

4. FREEDOM TO SELECT THE VERSION YOU USE

Sometimes a design project may stipulate the use of older Autodesk software versions in a project. To facilitate these needs, we provide our users with the opportunity to also download and install older MagiCAD versions from our online Product Centre.

5. MARKET-LEADING COMPANIES CHOOSE THE MAGICAD MAINTENANCE AND SUPPORT PLAN

In over 80 countries worldwide, market-leading engineering consultancies and contractors rely on MagiCAD Maintenance and Support to keep them at the forefront of their MEP design.

6. FLEXIBLE UPGRADES DEPENDING ON YOUR NEEDS

As a customer with an active Maintenance and Support plan, you are the first to be informed when new versions and updates are available. You can upgrade immediately or later according to your own schedule.

7. BUDGETING IS EASY

The Maintenance and Support plan makes long-term budgeting easier because it enables costs to be fixed for the duration of the agreement. Maintenance is the most cost-effective method of keeping your MagiCAD tools up-to-date with the latest market-leading design technology as well as ensuring compatibility with the latest Autodesk Revit platforms.

8. REDUCES THE COST OF STAYING UP-TO-DATE

The Maintenance and Support plan is always more cost-efficient than purchasing separate upgrades. Maintenance and Support agreements can be made for 1, 2, or 3-years at a time. With multi-year contracts, the customer receives an additional discount and can always be certain that the latest tools and updates are at their disposal.

9. PRODUCT NEWS NOTIFICATIONS INFORM YOU ABOUT UPDATES

New product versions are available from our online Product Centre. Automatic “Product News Notifications” will let you know when new manufacturer MEP databases are available, enabling you to take advantage of each new update immediately.

10. ALMOST ALL OF OUR CUSTOMERS RENEW THEIR PLANS

A Maintenance and Support plan lets you focus on running your business and producing excellent MEP design. Maintenance saves money, reduces the amount of man-hours required for systems administration, and ensures that you can always rely on your tools being up-to-date. This is why 99% of our customers renew their Maintenance and Support contract year after year.

11. MINIMISE DOWNTIME FROM SUPPORT QUERIES

With an active Maintenance and Support agreement you get full access to our expert support channels, including email, phone, and remote assistance. This ensures the quickest response time for your support queries.

12. CONTACT USING YOUR PREFERRED CHANNELS

Support is available via the Web or by Telephone with the option to link with our Support team by remote connection to ensure a high quality service in the way that best suits your requirements.

13. ADDITIONAL SUPPORT ON AUTODESK PLATFORMS

Additional support on Autodesk’s Revit platforms will ensure that we get to the root of the issue even when it is not a MagiCAD-related technical issue.

14. SELF-HELP MATERIALS

Frequently asked questions are often resolved instantly through access to the MagiCAD self-help manuals as well as some basic entry-level video tutorials.

Be among the first to enjoy the innovations

We invest heavily on the development of our MagiCAD software, and our Maintenance and Support customers are always the first to benefit from these investments. A Maintenance and Support plan lets you focus on running your business and producing excellent design by ensuring that you have the latest tools at your disposal.

How to acquire a maintenance plan?

A Maintenance and Support plan is purchased with the purchase of a new MagiCAD software licence or with an upgrade.

A Maintenance and Support plan can be signed for one, two or three years at a time, with discounts for two-year and three-year plans being applied. Please contact our UK-based MEP sales team to get a quotation for a Maintenance and Support plan.