We're here to Help with:

• Downloading, installing, and setting up client and licence server software
• Upgrading software and installing updates
• Software version compatibility questions
• Queries on specific modules or features
• Reporting potential improvements
• Reporting possible errors

To help us resolve your issue quickly, please include the as much of the following as possible when emailing support:

• A clear description of the issue or query
• Screenshots illustrating the problem
• If applicable, a downloadable MagiCAD log file report
• The MagiCAD module and version you are using
• Your Autodesk software platform and version
• Your Windows operating system version

Our team of dedicated MEP professionals will strive to respond as quickly as possible.

If your query requires a project file review, resolution may take longer as it may need specialist input. We will ensure the right expert handles your case and appreciate your patience.

When contacting support, we recommend copying in your MagiCAD Sales Account Manager. This keeps them updated on any challenges and ensures they can better support your business.

If your query highlights a potential knowledge gap, your MagiCAD Sales Account Manager may recommend a brief online ‘top-up’ session (1-2 hours) to get you back on track. Investing in training helps you maximise our MEP software and achieve a quicker ROI.

Software support related queries for companies using MagiCAD outside of the United Kingdom and Ireland should contact our international support team. Please click on the contact button below to find your correct support contact.