MagiCAD Software Support – UK & Ireland

Customers from the United Kingdom and Ireland who have MagiCAD for Revit and/or MagiCAD for AutoCAD software licences under an active maintenance and support contract have the ability to contact our experienced team of dedicated technical support MEP Engineers.

MagiCAD Group Ltd only handles software support queries for the UK and Irish markets. Contact can be made by using the email address below. Our support department will handle incoming support queries regarding:

  • The download, installation and setup of the client and licence server software
  • Questions relating to a particular module or an individual feature
  • Reporting a potential error in the software
  • Reporting a potential improvement to the software

MagiCAD Group Ltd | UK & Ireland
support@magicad.co.uk
(please remember to add your MagiCAD company account manager in CC)

Submission Guidance

To ensure a faster and more accurate response to your support query, please ensure that your submission also includes any necessary screenshots and descriptions. Our support team will aim to get back to you as soon as possible to resolve your query.

Please remember to add your assigned MagiCAD company account manager in CC so that he/she is aware of your inbound query. By following the progress of our customer base, we are able to have a better understanding of any potential obstacles which hinder the integration of our software solution into your company design workflow.

Training related Submissions

Customers with MagiCAD software licences under an active maintenance and support contract must be aware that our Support Team is not a Training Centre!

Incoming support queries that clearly highlight a fundamental knowledge gap in using the software will be passed to your assigned company account manager who will follow up the case submission with your company and discuss the options for professional training.

An appropriate paid software training package will be proposed and discussed to ensure that your company achieves the best ROI from our modular software solutions. For more information on the training options available, please visit our MagiCAD software training services webpage.

International Software Support

Software support related queries for companies using MagiCAD outside of the United Kingdom and Ireland should contact our international support team. Please click on the contact button below to find your correct support contact…